Payments & Payouts Policy
How checkout authorisation, marketplace fees, refunds, chargebacks, reserves and seller payouts operate.
1. Payment processing
Ceylona may offer cards, wallets, bank or local payment methods through third-party processors. Availability depends on country, currency and provider approval. A temporary authorisation or pending entry may appear before an order is confirmed.
2. Currency and charges
Prices are displayed in the stated currency. A buyer’s bank may apply conversion or international transaction fees. Ceylona does not control those charges. Checkout identifies product, delivery, discount and applicable tax amounts available to us.
3. Seller fees
Commission and other seller fees are disclosed in the seller dashboard or applicable plan. Unless expressly stated, platform commission applies to the item price and payment processing may apply to the full collected amount. Sellers receive shipping amounts subject to refunds, payment costs and required deductions.
4. Payouts and reserves
Payouts are made to an approved account after applicable processing and risk periods. We may request verification, correct errors, offset amounts owed, or place a proportionate reserve for new shops, unusual activity, delayed fulfilment, disputes, chargebacks or legal compliance.
5. Refunds and chargebacks
Refunds return through the original method where possible. A chargeback is determined by the payment provider or issuing bank. Users must provide requested evidence and must not seek duplicate recovery through both Ceylona and a payment provider.
6. Payment security
Do not send card details through messages. Payment providers handle sensitive payment credentials under their own security and privacy terms. We may block or review transactions that appear unauthorised, unlawful or unusually risky.