Trust & transparency
Policies written for a
human marketplace.
Clear responsibilities for buyers, makers and Ceylona—so everyone knows what to expect.
Effective and last updated: 28 July 2026These policies are a comprehensive operational draft aligned to the marketplace experience. They should be reviewed by qualified Sri Lankan counsel once the operating company, registered address, tax position, payment providers and final fee schedule are confirmed.
Terms of Use
The rules for accessing Ceylona, creating an account, buying, selling and using our marketplace services.
Read policy →02 · EveryonePrivacy Policy
What personal information we collect, why we use it, who receives it and the choices available to you.
Read policy →03 · SellersSeller Policy
Standards for seller verification, listings, fulfilment, customer care, fees and payouts.
Read policy →04 · BuyersBuyer Policy
How ordering, communication, reviews, cancellations and buyer protection work.
Read policy →05 · Buyers & sellersReturns, Refunds & Cancellations
A clear process for cancellations, damaged goods, non-delivery, returns and refunds.
Read policy →06 · Buyers & sellersShipping & Delivery Policy
Responsibilities for processing times, tracking, combined shipping, customs and delivery problems.
Read policy →07 · Buyers & sellersPayments & Payouts Policy
How checkout authorisation, marketplace fees, refunds, chargebacks, reserves and seller payouts operate.
Read policy →08 · SellersProhibited & Restricted Items
Products and conduct that are not allowed or require prior approval on Ceylona.
Read policy →09 · EveryoneCommunity & Review Standards
Rules that keep messages, reviews, profiles and stories respectful, genuine and safe.
Read policy →10 · EveryoneCookie Policy
How essential storage, preferences, analytics and marketing technologies may be used.
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