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Opening in the next few weeks — have a look aroundEvery piece and every maker here is realAre you a maker? Applications are open now
Opening in the next few weeks — have a look aroundEvery piece and every maker here is realAre you a maker? Applications are open now
Ceylona — Sri Lankan heritage, authentically yours

Help centre

Returns

Handmade doesn't mean unreturnable — but it does mean no two pieces are identical.

Fourteen days

Changed your mind? Send it back within 14 days of delivery, unused and in its original packaging, and we'll refund the item price in full.

Who pays return postage

You do, for a change-of-mind return. If the piece arrived damaged, faulty, or materially different from its listing, the maker covers return postage and the original delivery cost — we'll help arrange the refund.

Variation isn't a fault

Natural dye lots, wood grain, ash glaze and gemstone inclusions differ from piece to piece. That variation is the point, and it isn't grounds for a fault claim — though it is grounds for a change-of-mind return.

Made-to-order and custom

Pieces made specifically for you can't be returned for a change of mind, because the maker can't resell them. Faults are still covered by the maker, the same as any other order.

How to start

Email the order reference to returns@ceylona.lk and we'll send instructions the same day.

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