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Opening in the next few weeks — have a look aroundEvery piece and every maker here is realAre you a maker? Applications are open now
Opening in the next few weeks — have a look aroundEvery piece and every maker here is realAre you a maker? Applications are open now
Ceylona — Sri Lankan heritage, authentically yours

Legal

Terms of service

Last updated August 2026

Who we are

Ceylona (Pvt) Ltd, registered in Sri Lanka, operating myceylona.com as a marketplace connecting artisans with buyers.

Our role

Ceylona is the marketplace and the merchant of record for payment. The artisan named on each listing is responsible for making and packing the item; we are responsible for payment handling, delivery arrangement and dispute resolution.

Prices and currency

All prices are in Sri Lankan rupees and include applicable taxes. Delivery is calculated separately at checkout and shown before you pay.

Handmade variation

Every item is made by hand. Colour, grain, glaze and dimensions vary between pieces. Listings describe the expected range; variation within it is not a defect.

Returns and refunds

Fourteen days for a change of mind on stock items, excluding made-to-order and custom work. Faulty or misdescribed items are refunded in full including delivery. See the returns page for detail.

Seller obligations

Sellers must be the maker of what they list, or a cooperative selling members' work. Reselling imported goods is grounds for immediate removal and forfeiture of pending payouts.

Liability

Our liability for any order is limited to the amount you paid for it. Nothing here limits rights you have under Sri Lankan consumer law.

Governing law

These terms are governed by the laws of Sri Lanka, and the courts of Colombo have exclusive jurisdiction.

This is a working draft written for a template, not legal advice. Have a Sri Lankan lawyer review both documents before you take real orders.