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Opening in the next few weeks — have a look aroundEvery piece and every maker here is realAre you a maker? Applications are open now
Opening in the next few weeks — have a look aroundEvery piece and every maker here is realAre you a maker? Applications are open now
Ceylona — Sri Lankan heritage, authentically yours

Legal

Terms of service

Last updated September 2026

Who we are

Ceylona is operated by oneDesigns, a company based in California, USA, at www.ceylonaa.com. A Sri Lankan company is being registered; until it is, oneDesigns is the contracting party. The marketplace is not taking orders in the meantime.

Agreeing to these terms

By browsing ceylonaa.com, creating an account, opening a shop, or placing an order, you agree to these terms. If you don't agree with them, please don't use the site. These terms apply to buyers and sellers alike — where a section applies to only one, it says so.

Our role

Ceylona is the marketplace and the merchant of record for payment. The artisan named on each listing is responsible for making, packing and posting the item, at the delivery price they set; we are responsible for payment handling and dispute resolution.

Accounts

You need an account to place an order or open a shop. Give us accurate information and keep your login details to yourself — you're responsible for what happens under your account. You must be at least 18 to buy or sell on Ceylona. If we find an account was opened with false information, we can suspend or close it.

Orders

Placing an order is an offer to buy at the price and delivery cost shown at checkout. It's confirmed once payment is taken — when a card payment or bank transfer clears, or when the courier accepts a cash-on-delivery parcel. We or the seller can decline an order before it's confirmed, for example if a piece has just sold out.

Prices and currency

All prices are in Sri Lankan rupees and include applicable taxes. Delivery is calculated separately at checkout and shown before you pay.

Payment methods

You can pay by card, eZ Cash, mCash or online banking through PayHere; by bank transfer, confirmed within one working day once we receive your deposit slip, with your order held for 48 hours in the meantime; or by cash on delivery, island-wide, on orders up to Rs 25,000.

Handmade variation

Every item is made by hand. Colour, grain, glaze and dimensions vary between pieces. Listings describe the expected range; variation within it is not a defect.

Delivery

Ceylona doesn't operate a delivery service. Each seller packs and posts their own orders, using their own courier, at the delivery price they've set — shown at checkout before you pay. In-stock pieces typically leave the workshop within a few days; made-to-order pieces show their own lead time on the listing. Many sellers ship internationally at a rate they set themselves; duties and import taxes on an overseas order are the buyer's responsibility, not the seller's or Ceylona's.

Cancelling an order

You can cancel an order any time before payment is taken, at no charge. Once payment has cleared, cancelling it is treated the same as a return — see below.

Returns and refunds

Changed your mind? Stock items can be returned within 14 days of delivery, unused and in their original packaging, for a full refund of the item price. Made-to-order and custom pieces can't be returned for a change of mind, because the seller can't resell them to someone else. Faulty, damaged-in-transit, or materially misdescribed items are refunded in full, including delivery — that cost falls on the seller responsible, not Ceylona, unless the fault is genuinely ours. To start a return, email your order reference to us and we'll confirm the next step the same day. We issue the refund; where a seller is responsible for it, we recover that amount from their future payouts rather than taking it from their bank account directly.

Seller obligations

Sellers must be the maker of what they list, or a cooperative selling members' work. Reselling imported goods is grounds for immediate removal and forfeiture of pending payouts. We take 13% of the item price on a completed sale — not on delivery, which you set and receive in full — and that covers payment processing and buyer support; there's no listing fee or monthly charge. Your share is paid to a Sri Lankan bank account every Friday, for orders delivered by the previous Sunday, once any payout hold has passed — up to 14 days while your shop is new, 7 days once it's established. If a refund is approved on an order you've already been paid for, the amount is deducted from your next payout rather than reversed directly.

Listings, photos and reviews

Sellers are responsible for the accuracy of their own listings — photos, descriptions, materials and prices — and we can edit or remove a listing that's misleading, or suspend a shop that isn't who it says it is. Buyer reviews should be genuine and based on an order you actually placed; we can remove a review, or any other content on the site, that's fake, abusive, or unlawful. The Ceylona name, logo and site design are ours; product photos and descriptions stay the seller's own, but listing them gives us permission to display them on the site in order to sell the piece.

Liability

Our liability for any order is limited to the amount you paid for it. Nothing here limits rights you have under Sri Lankan consumer law.

Governing law

These terms are governed by the laws of Sri Lanka, and the courts of Colombo have exclusive jurisdiction.

Changes to these terms

We can update these terms as the business changes — the date at the top shows when they last changed. Continuing to use Ceylona after an update means you accept the new terms; if a change is significant, we'll do our best to flag it.

Questions

Email hello@ceylona.lk if anything here isn't clear.

This policy reflects how Ceylona actually operates today, but it hasn't been reviewed by a Sri Lankan lawyer — have one look it over, especially the returns and refund terms, before you rely on it for real orders.