Legal
Terms of service
Last updated November 2026
Who we are
Ceylona is operated by oneDesigns, a company based in California, USA, at www.ceylonaa.com. A Sri Lankan company is being registered; until it is, oneDesigns is the contracting party. The shop is not taking orders in the meantime.
Agreeing to these terms
By browsing ceylonaa.com, creating an account, joining as a maker, or placing an order, you agree to these terms. If you don't agree with them, please don't use the site. These terms apply to buyers and makers alike — where a section applies to only one, it says so.
Our role
Ceylona sells every item on this site in its own name. When you place an order, your contract is with Ceylona, and Ceylona is responsible for taking payment, arranging delivery, handling returns and refunds, and putting right any problem with your order. The items are made by independent Sri Lankan makers, who supply them to Ceylona on consignment and, on our instructions, pack and post each order for us.
Accounts
You need an account to place an order or to supply as a maker. Give us accurate information and keep your login details to yourself — you're responsible for what happens under your account. You must be at least 18 to buy from or supply to Ceylona. If we find an account was opened with false information, we can suspend or close it.
Orders
Placing an order is an offer to buy at the price and delivery cost shown at checkout. It's confirmed once payment is taken — when a card payment or bank transfer clears, or when the courier accepts a cash-on-delivery parcel. We can decline an order before it's confirmed, for example if a piece has just sold out.
Prices and currency
All prices are in Sri Lankan rupees and include applicable taxes. Delivery is calculated separately at checkout and shown before you pay.
Payment methods
You can pay by card, eZ Cash, mCash or online banking through PayHere; by bank transfer, confirmed within one working day once we receive your deposit slip, with your order held for 48 hours in the meantime; or by cash on delivery, island-wide, on orders up to Rs 25,000.
Handmade variation
Every item is made by hand. Colour, grain, glaze and dimensions vary between pieces. Listings describe the expected range; variation within it is not a defect.
Delivery
Ceylona arranges delivery of every order. The maker who made your piece packs and posts it on our behalf, with a courier, and the delivery charge is shown at checkout before you pay. An order with pieces from several makers can arrive in separate parcels, charged per maker. In-stock pieces typically leave the workshop within a few days; made-to-order pieces show their own lead time on the listing. Where we deliver overseas, duties and import taxes on an overseas order are the buyer's responsibility.
Cancelling an order
You can cancel an order any time before payment is taken, at no charge. Once payment has cleared, cancelling it is treated the same as a return — see below.
Returns and refunds
Changed your mind? Stock items can be returned within 14 days of delivery, unused and in their original packaging, for a full refund of the item price. Made-to-order and custom pieces can't be returned for a change of mind, because they can't be resold. Faulty, damaged-in-transit, or materially misdescribed items are refunded in full, including delivery. To start a return, email your order reference to us and we'll confirm the next step the same day. Ceylona issues every refund, back through the same payment method you paid with (the card or account you used); bank-transfer and cash-on-delivery orders are refunded by bank transfer to the account you tell us.
Maker terms
Makers must make what they supply, or be a cooperative supplying members' work. Supplying imported goods as handmade is grounds for immediate removal and forfeiture of pending payments. Makers supply pieces to Ceylona on consignment: the maker keeps ownership of a piece until it is sold, and Ceylona sells it at the listed price. When a piece sells, we keep 13% of the item price and pay the maker the rest, plus the delivery charge collected for the parcel — the maker pays the courier. Payments go to a Sri Lankan bank account every Friday, for orders delivered by the previous Sunday, once any hold has passed — up to 14 days while a maker is new, 7 days once established. If Ceylona refunds a buyer for a piece the maker has already been paid for, and the problem is the maker's, the amount is deducted from their next payment rather than reversed directly. Makers pack and post orders promptly, on Ceylona's instructions, and keep the sale details private to the order. By tapping “I agree”, a maker accepts these terms.
Listings, photos and reviews
Makers are responsible for the accuracy of their own listings — photos, descriptions, materials and prices — and we can edit or remove a listing that's misleading, or suspend a maker account that isn't who it says it is. Buyer reviews should be genuine and based on an order you actually placed; we can remove a review, or any other content on the site, that's fake, abusive, or unlawful. The Ceylona name, logo and site design are ours; product photos and descriptions stay the maker's own, but supplying them gives us permission to display them on the site in order to sell the piece.
Liability
Our liability for any order is limited to the amount you paid for it. Nothing here limits rights you have under Sri Lankan consumer law.
Governing law
These terms are governed by the laws of Sri Lanka, and the courts of Colombo have exclusive jurisdiction.
Changes to these terms
We can update these terms as the business changes — the date at the top shows when they last changed. Continuing to use Ceylona after an update means you accept the new terms; if a change is significant, we'll do our best to flag it.
Questions
Email hello@ceylona.lk if anything here isn't clear.
This policy reflects how Ceylona actually operates today, but it hasn't been reviewed by a Sri Lankan lawyer — have one look it over, especially the returns and refund terms, before you rely on it for real orders.