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Opening in the next few weeks — have a look aroundEvery piece and every maker here is realAre you a maker? Applications are open now
Opening in the next few weeks — have a look aroundEvery piece and every maker here is realAre you a maker? Applications are open now
Ceylona — Sri Lankan heritage, authentically yours

Help centre

Delivery & tracking

How your parcel gets from a workshop to your door, and what it costs.

Courier — arranged by Ceylona

Ceylona is responsible for getting your order to you. The maker who made your piece packs and posts it on our behalf, with a courier. You'll get tracking details, when the courier provides them, as soon as your parcel is collected.

What it costs

The delivery charge is shown at checkout before you pay. A basket with pieces from several makers is charged per maker, not as one combined fee — and some makers offer free delivery once your order with them passes a certain amount.

How long it takes

In-stock pieces leave the workshop in 2–6 days and reach most addresses the next working day. Made-to-order pieces show their lead time on the listing — the countdown starts when your payment clears.

Damage in transit

Photograph the parcel before you open it if it looks knocked about, and send us the picture. We'll arrange a replacement or a refund.

Overseas delivery

We deliver to many countries; the overseas delivery charge appears at checkout once you add your country. If we can't yet deliver a piece to your country, checkout will tell you before you pay. Duties and import taxes are the buyer's responsibility.

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