FAQ
Frequently asked questions
Can't find an answer? Reach out directly.
If you're buying
Is everything on Ceylona actually handmade?
Yes. We meet every maker before their shop opens and read every application ourselves — nothing here is mass-produced or drop-shipped.
How do I pay, and is it secure?
Card, eZ Cash or mCash through PayHere (PCI-DSS compliant, with 3-D Secure), bank transfer, or cash on delivery. Card details are entered on PayHere's own page — Ceylona never sees them.
How does delivery work, and what does it cost?
Each maker packs and posts your order with their own courier, priced per shop and shown before you pay.
What if my order arrives damaged?
Photograph the parcel and send it to us through the form below. We'll arrange a replacement or refund — the maker covers the cost, not Ceylona.
Can I return something I've simply changed my mind about?
Yes, within 14 days of delivery, unused and in its original packaging. Faults and damage are handled the same way, whenever they're found — the maker bears the cost, not Ceylona.
Do you deliver outside Sri Lanka?
Many makers do, at a rate they set for your country — it appears at checkout once you add your address.
Is it safe to message a seller?
Yes — every message goes through your Ceylona dashboard, not a personal number, so nothing happens off-platform.
If you make things
How much does Ceylona charge?
Nothing to join, nothing monthly — we take 13% of the item price only when something sells, which covers payment processing and support.
How do I get paid?
Straight to your bank account, every Friday.
How do I open a shop?
Apply from our Sell page — nothing to pay to join. We read every application ourselves and reply within two working days.
Can I set my own delivery price?
Yes — you price it, and it's paid to you in full alongside your sale.
Why isn't my shop showing yet?
A newly approved shop needs to be claimed first — sign in with the email you applied with, from the login page, and it's yours.
Can I delete my account and data?
Yes — email us and we'll delete what we hold about you within 30 days.
Contact
Get in touch
A small team runs Ceylona. We read every message ourselves, and reply within one working day.
Press
Stories & partnerships
If you write about independent makers, or want to feature one from the marketplace.
Send a messageBefore you write
Most questions are answered above — how payments work, delivery, returns, opening a shop, and what we charge. If you're asking about a specific order, include the order number from your orders page so we can look it up quickly.