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Opening in the next few weeks — have a look aroundEvery piece and every maker here is realAre you a maker? Applications are open now
Opening in the next few weeks — have a look aroundEvery piece and every maker here is realAre you a maker? Applications are open now
Ceylona — Sri Lankan heritage, authentically yours

Legal

Refund and returns policy

Last updated November 2026

Return window

You can return a stock item within 14 days of the day it is delivered, for a refund of the item price.

What can be returned

The piece must be unused, in the condition it arrived in, and in its original packaging. Every piece is handmade, so natural variation in colour, grain, glaze or size within the range shown in the listing is not a fault — but it can still be returned for a change of mind within the 14 days.

How you are refunded

Ceylona issues every refund, to the payment method you used. Card and wallet payments go back to the same card or account through PayHere; bank-transfer and cash-on-delivery orders are refunded by bank transfer to the account you tell us. For a change-of-mind return, the original delivery charge is not refunded.

How long refunds take

We issue an approved refund within five working days — for a return, once the returned piece has been received. After that, your bank or card provider may need a few more days before it shows on your statement.

Return postage

For a change-of-mind return, you pay the postage. If a piece arrives damaged, faulty or materially different from its listing, we pay the return postage and refund the delivery charge as well.

Exchanges

We don't swap pieces directly, because most are one of a kind. Return the piece within the window for a refund and place a new order for the one you want — email us and we'll help.

What can't be returned

Made-to-order and custom pieces, because they can't be resold, and food, spices and tea once opened, for hygiene reasons — unless they are faulty or not as described, in which case we always put it right.

Damaged or faulty items

If a piece arrives damaged or faulty, photograph the parcel and the piece and email us the pictures with your order reference. We'll arrange a replacement or a full refund, including delivery.

How to start a return, and who to ask

Email your order reference to returns@ceylona.lk and we'll confirm the next step the same day. Questions about this policy? Use the same address.